We are looking for a relationship architect to elevate our traders’ experience

We are seeking a dedicated Customer Success Manager to join our client-focused team at Quant Tekel. In this vital role, you’ll be the essential connection between our trading platform and the people who use it, ensuring each trader maximises their potential and achieves their goals. Based at our dynamic headquarters in Canary Wharf, you’ll be at the heart of London’s financial district while helping shape exceptional experiences for our trading community.

As a trailblazing fintech company, we’re committed to creating not just powerful trading technology, but meaningful relationships with the traders who rely on our platform. You’ll join our collaborative team of 50+ innovators who work together to push boundaries in the financial technology space while maintaining an unwavering focus on customer satisfaction and success.

How You’ll Drive Success:

• Serve as the main point of contact and trusted advisor for our traders, guiding them through onboarding and ongoing trading experiences.
• Build and maintain strong relationships with clients, proactively addressing their needs, queries, and feedback.
• Actively monitor client satisfaction and identify opportunities for enhancing their trading journey.
• Work collaboratively with trading operations, risk, and support teams to quickly resolve any client issues.
• Provide strategic insights to traders, enabling them to utilise our platform and services to their fullest potential.
• Analyse client feedback and usage patterns to recommend improvements in products, processes, and customer experiences.
• Develop and deliver tailored training sessions, webinars, and educational resources to empower our trading community.
• Advocate internally for customer needs, ensuring continuous improvements and exceptional service delivery.

What Makes You the Perfect Fit:

• 1-2 years of experience in customer success, account management, client relations, or support roles, ideally within brokerage, fintech, or financial services.
• Degree in Business, Finance, Communications, or a related discipline.
• Strong understanding or familiarity with trading environments, brokerage services, or financial platforms.
• Exceptional communication and interpersonal skills, with the ability to build trust and manage client relationships effectively.
• Proven ability to manage multiple client accounts simultaneously with attention to detail.
• Analytical mindset and ability to interpret client feedback and data to enhance customer satisfaction and retention.
• Proficiency with CRM software, client management systems, and related tools.
• Proactive, empathetic, and customer-focused approach, committed to delivering outstanding trader experiences.

Why Join Quant Tekel?

Located in the heart of London’s financial district, our modern Canary Wharf office embodies the innovative spirit that defines our company. At Quant Tekel, your voice and ideas truly matter – we foster an environment where client-centric thinking is valued and professional growth is actively encouraged.

We provide hands-on training that equips you with valuable trading knowledge and relationship management expertise, ensuring your professional development continues to flourish. Our team thrives on collaboration, offering you the opportunity to learn from experienced professionals while contributing your unique perspective.

We understand the importance of work-life balance, offering a flexible approach that allows you to find your optimal arrangement between our impressive Canary Wharf headquarters and remote options, giving you the freedom to work where you perform at your best while maintaining strong team integration.

Ready to transform our traders’ experience?

Did we capture your interest? We’d love to hear from you! Please share your CV or LinkedIn profile with us so we can evaluate your qualifications for the role assessment and potentially welcome you to our forward-thinking team.